ALI A Yeg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They will take the money and read the order to change its status to processed. But never answer any call or email. The shipment never been sent. Cancelling the order to get refund is not possible. The order will be in the processed status. My order since Nov-21 until now.
View full review
Loss:
$836

Preferred solution: Full refund

User's recommendation: Stay away.

Mark P Dns

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Only open to take your money, then file bankruptcy.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
ShockWarehouse - Only open to take your money, then file bankruptcy.
Original review Jan 31, 2022
Quick to take my $561. Now I feel like the chase is on to either get my product or my money back, this company is functioning on borrowed time. If you have an order, cancel it and try to get your money back. Good luck, my fellow suckers!
View full review
Loss:
$561

Preferred solution: I would like an open line of communication followed by an apology for the lack thereof. I would then like a delivery date. If one cannot provide a delivery date than a date on when my refund will appear back in my account.

User's recommendation: No recommendation for future customers, because I don't believe there will be any. The authorities will shut them down.

Anonymous
map-marker Williamsburg, Virginia

No product shipped

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
shock warehouse doesn't answer phone messages or emails that have been sent. they take the funds and dont ship what is ordered going to the bank to get a refund will be contacting the Mississippi government officials about getting funds back and reporting about the company
View full review

User's recommendation: dont buy from shock warehouse

Ronny S Npb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bossier City, Louisiana

Happy customer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered four shocks on Wednesday 2PM and received them on Friday 2PM. Two day service! Box was open but nothing missing. Thanks Shock Warehouse.
View full review

User's recommendation: Recommend them after my experience.

RYAN R Vbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAMMED, SHIPPED USED / DAMAGED PRODUCT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
NEVER BUY FROM THIS COMPANY. SHIPPED DAMAGED OR USED STRUTS AND NEVER REPLY TO EMAILS, ONLINE CHAT, CALLS OR TEXT AS ADVERTISED! I AM OUT $250
View full review
Loss:
$250
Cons:
  • Delivered damaged unuseable other one used

Preferred solution: Full refund

User's recommendation: NEVER BUY FROM

Anonymous
map-marker Billings, Montana

Order Never Received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed an order on shocks that were in stock. Month later still havent arrived. Sent message requesting update and was never contacted back. Just requested to cancel order. Wait and see if they respond. How can a company continue to be in business with such poor service?
View full review

User's recommendation: Do Not Use this company

Anonymous

Bad Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered rear shocks for my Toyota Tundra on 3/25/21. Every time I called to check on the order, I got run around from Carlos Escalante who kept saying order will ship tomorrow. I never got shipping information or package tracking. Shocks just showed up 2nd week in May. NEVER AGAIN WILL I ORDER FROM SHOCK WAREHOUSE. I WAS GOING TO BUY STRUTS FROM ALSO, BUT NOW ID RATHER SPEND ELSEWHERE AND PAY MORE THAN DEAL WITH THIS AGAIN.
View full review
Pros:
  • Price ok
  • Price
Cons:
  • Hard to get a hold of them and wont call back
  • Never deliver or sent update

User's recommendation: Do not order from this business, they are so shady

James J Ixz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discount Code

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased 4 shocks and wanted to use the $10 code but accidently used the $5 code. Can you apply the $10 to my order? I have left my information to be contacted several days ago, next I tired calling both the 800# and 954# no one answers and then the phone hangs up. When calling, you inform callers of a USA code for $10 off if the purchase is over $100 which mine is. Jim
View full review
Loss:
$5
Pros:
  • Price
Cons:
  • Customer service

Preferred solution: Price reduction

User's recommendation: Wish I had a answer for them

george n Xzu

Waiting month for refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Waiting a month for refund of shocks. An order that was on back order and was never told. So I finally got a hold of them, and canceled the order and never got a refund. Order mid-January now its mid-February credit card is due and no refund
View full review
Loss:
$400
Pros:
  • Price ok
Cons:
  • Hard to get a hold of them and wont call back

Preferred solution: Full refund

User's recommendation: Go some where else.

Anonymous
map-marker Dallas, Texas

I want to buy some shocks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called Shock Warehouse five or six times never got a response nobody ever called me back I emailed him at least four times no response I gave up and bought the shock set another place
View full review

User's recommendation: If you're 10 possible to get a hold of the people when you're trying to buy shocks what would you do if you had to return a pair of socks and couldn't get ahold of anybody from my experience I would never deal with these people

Anonymous
map-marker Newport News, Virginia

No shocks for 2 months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
ordered shocks ... got excuses for 2 months ...ended up cancelling order
View full review

User's recommendation: go somewhere else

Kevin M Vlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won't respond to customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought 2 KYB Strut Plus assemblies. One has a upper bushing issue. Have left multiple messages no return calls. Contacted KYB directly and found out Shock warehouse is NOT an authorized KYB seller and buying KYB products from them voids the manufacturers warranty. Guess my next call is to the N.J. Attorney General's Office.
View full review
Loss:
$160
Cons:
  • Multiple attempts to shockwarehouse - failed

Preferred solution: Let the company propose a solution

User's recommendation: Don't do business with this company.

Warren P Ikv

POOR Product Packaging

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just received four Bilstein Shocks and a Bilstein Steering Dampener for my 2014 Ford F-250. While they all arrived, UPS delivered them in a box that clearly was not the box they were shipped in..! I honestly believe that I can blame this 50% on UPS and the other 50% on SHOCK WAREHOUSE for failing to properly package their products...! I have sold Industrial Tools for over forty years and I know that UPS can break darn near anything. THIS is why anything you give to those guys must be packaged as if it were going to be dropped out of one of their Airplanes as it passes overhead..! Anything less is an accident waiting to happen. SHOCK WAREHOUSE needs to up their game on how that prepare their products for shipment..! BUYER BEWARE..!
View full review
Pros:
  • Diecent prices
Cons:
  • Serious lack of adequate packaging

Preferred solution: Apology

User's recommendation: Buy from this company at your own risk

Anonymous
map-marker Tallahassee, Florida

Money from refund and core product return

I have tried contacting your company several times regarding the items below and cannot make any progress. Emails go unanswered. Phone messages unanswered. Messages via your website, unanswered. I even texted with Jay who acknowledged receipt of core product and cancelled order himself. I have not received anything further. I need to have the money below refunded immediately!
View full review
Billy W Nfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had a RA# to return non-fit shocks and returned them May 5 with confirmation. Contacted June 6 they said they would look into it. No response. Contracted again Via email June 12 and no response. Its sad theyre still in biz!
View full review
Loss:
$149
Pros:
  • Good price
  • Bilstein shocks
Cons:
  • No refund after returning the product

Preferred solution: Full refund

User's recommendation: No communication

Dave S Nyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed an order 3 weeks ago and as yet have no shipping information, their phone hangs up on you, they do not answer emails, texts, or online chat. They have my money and I have nothing, not even a conversation. I feel scammed. If I could do ZERO stars I would.
View full review
Loss:
$140

Preferred solution: Full refund

User's recommendation: Stay away from this business.

About

Summary

Shock Warehouse is a large distributor of automotive parts. The company was founded in 1970s as a factory distributor. Shock Warehouse became a separate company in 1988. Its headquarters is based in Oakland Park, Florida, United States of America. The company specializes in struts, shock absorbers, and other suspension components retailing for cars, trucks and motorhomes. Featured product brands include Bilstein, FOX, MONROE, and KONI. Available payment options are as follows: Visa, MasterCard, American Express, Discover, and PayPal. Shock Warehouse ships products worldwide. The company accepts returns within 45 calendar days of the shipping date. Customer service is provided from Monday to Saturday.

ShockWarehouse reviews and complaints

ShockWarehouse is ranked 260 out of 1160 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article