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DO NOT ORDER FROM THIS COMPANY!! Unfortunately I didn't see their overwhelmingly negative reviews until after I placed my order with them. So the next day I called them back to check on my order, and was met with a person who was immediately defensive on why I hadn't...
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1.0
I didn't like
  • Drug induced tirade from customer service
#1109235
Reply to reviews
I wish I would have done a review search and saw the hundreds of negative reviews before I tried dealing with these people. I placed an order and then noticed that another shock had a rebate. It was after hours so I sent an off-line message through the chat service...
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1.0
I didn't like
  • Thieves
#1022821
Reply to reviews
Purchased front shocks for my FD's ambulance. As soon as the email confirmation was received I saw that the parts recommended did not fit the application. Called and spoke with rep immediately. They would intercept the order (it had been less than 5 minutes) and send a...
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#1004269
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I wish I'd checked the ratings on shockwarehouse.com before I threw away my money. I've no reason to doubt any of the complaints I now see lodged against them. I purchased a pair of shocks from shockwarehouse.com which it turned out I couldn't use - I never even took...
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#989994
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PURCHASED SHOCKS FOR MY DODGE TRUCK, GAVE ME A BS STORY THEY DIDN'T GET THEM. RETURNED ON THE 19TH OF OCTOBER TALKED WITH JIM STILL NO RESOLVE. WAITING ON PAYMENT TRIED CALLING TODAY FOR INFORMATION IN REGARDS TO A CREDIT TO MY CREDTCARD ON 11/30/16.$745.00 PAID FOR...
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1.0
I didn't like
  • Them stealing like 180 dollars from my son
#964394
Reply to reviews
They did not tell me the item i ordered still has to be manufactured. They are not a warehouse as they claimed. They should have told me in the first place. When i call their customer service they seemed irritated re my follow-up. Right now i haven't got the item and i...
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2.3
East Irvine, California
#829133
Reply to reviews
I ordered shocks 3/15 , I got the shocks o k but my husband tried to install them , they didn't fit, we sent them back and was assured we would get a refund, we called almost everyday , a new run around every time , finally the owner, said we weren't getting a refund...
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Anonymous
Page

My experience was very similar to the others who have left reviews here that also had negative experience's.I believe these 2 guys operate under another company name also.They...

1.0
#666933
Reply to reviews
Shockwarehouse never told me my bilstein 5100s were on backorder. I had to get in touch with them to find out. Mean while the money was taken out of my account. I was then told in 2 weeks bilstein would ship them out. Well now its been almost a month and havent heard...
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1.0
#658592
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Purchased shock and strut back on 4-29-14 -today is 2-1-15(that 9 months). Returned the rear shocks unused, and had cancel the fronts since they had been on back order for months. At first John D'Onofrio sound as if it was now problem, and he would send me the full...
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Anonymous
Shockwarehouse

Jonathan Sivernell ordered a set of four shocks from Shockwarehouse, two of the four were unavailable in the United States for some time. Mr Sivernell was informed of the sit...

1.0
#589338
Reply to reviews

I purchased a set of 4 shocks for my toyota for $300. They sent 4 shocks and they were wrong. I Called the number, the guy who leaves the shockwarehouse message answered the phone and we spoke. He was fine with the exchange and said they made the mistake, not me. So I...
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Anonymous
Anonymous

I also called to check on the pair of shocks I ordered because the pic online didn't look like the shock on my truck so he said the distributors or the company they sell for g...

#431058
Reply to reviews

Short Review on May 18, 2016

Shockwarehouse
#849851
Read the reviews. They're all true.. Do not do business with these clowns..
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Bilstein Shocks Review

Shockwarehouse
#760999
1.0
Details
The song remains the same....ordered Bilsteins on 11/18, processed a day later. Status on their website still shows processed, today, 12/30. Filed a claim with paypal to get the credit back. No communication whatsoever from this business. If you really want Bilstein's, go to Tire Rack, they can get you what you need and at a cheaper price than this business.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
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Shockwarehouse Online Order Review

Shockwarehouse
#708032
1.0
Details
DO NOT ORDER FROM THIS WEBSITE. THIS MAN, JOHN D (FOR TOTAL ***), IS A CROOK AND A ***. HE DOES NOT DESERVE YOUR BUSINESS.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website